Return Policy

At Azza Fencing, we are committed to providing quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

- Unused and in the same condition that you received it.

- In the original packaging.

- Accompanied by the receipt or proof of purchase.

Return Shipping

Customers are responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. 

Return Process

1. To start a return, please contact our customer service team at social@azzafencing.com with your order number and reason for return.
2. Repackage your items securely in the original packaging, including all paperwork, parts, and accessories.
3. - For customers in the USA, please send your return to our shipping pilot in Ohio:

Shipping Pilot

ATTN: Inbound Azza Fencing

13000 Darice Pky

Strongsville, OH 44149

United States

    

   - For customers outside the USA, please send your return to our main address:

Azza Fencing

28 Avenue des Pépinières 

94260 Fresnes France 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

- If your return is approved, we will initiate a refund to your original method of payment.

- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 Contact Us

If you have any questions on how to return your item to us, please contact us at social@azzafencing.com  or (+33) 761616598.