Política de devoluciones

Return Policy

At Azza Sports, we are committed to providing quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help.

You have 14 calendar days from the date you received your order to tell us you want to return an item, and a further 14 days to send it back. Items must be returned:

• Unused and in the same condition that you received them.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

You can try your shoes on as you would in a shop. If an item shows signs of use beyond that, we may reduce the refund to reflect its loss in value.

Return Shipping

Customers are responsible for paying the shipping costs for returning their item. Return shipping costs are non-refundable.

If you return your entire order within the 14-day period, we also refund the standard delivery cost you originally paid.

Return Process

1. To start a return, please contact our customer service team at social@azzafencing.com with your order number and reason for return.
2. Repackage your items securely in the original packaging, including all paperwork, parts, and accessories.

Exchanges

We do not process direct exchanges. If you need a different size or model, simply return your item for a refund and place a new order.

Return Addresses

Please use the correct return address based on your location.

Europe, UK, Norway, Switzerland & France returns:

USA returns:

All other international orders:

Please contact us at social@azzafencing.com and we will provide you with the correct return address for your country.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• We refund you within 14 days of your return request, to your original method of payment. We may wait until we have received the item back, or proof that you have shipped it.
• Your bank or card issuer may need a few extra days to show the credit.

Wear Zones & Shoe Life: What to Expect

Azza shoes are built for combat, not for the pavement. Fencing, like tennis, padel or squash, is one of the most demanding sports there is for footwear: every lunge and every recovery drives the foot hard into the floor. That intensity is exactly what our shoes are engineered for, and it also means they wear differently from everyday sneakers. Here's what's normal, why, and how to get the most out of your pair.

Where your shoes wear first, and why

Two areas take the most punishment:

• The toe: the very front drags along the floor on the trailing foot with every lunge.
• The inner forefoot: the pivot and push-off zone that scrapes the strip during explosive movements.

On your shoes, these are the areas marked TOE PROTECT and LUNGE PROTECTION. That's not decoration: they are reinforced, sacrificial zones, engineered to absorb this abrasion so the rest of the shoe stays intact.

This is by design

Think of these zones like the tread on a tyre, the string bed on a racket, or brake pads on a car: they are meant to wear, because they're doing their job. Every mark, scuff or worn patch there is the reinforcement taking the hit instead of the structure of the shoe. A worn toe or lunge zone after months of training isn't a shoe failing. It's a shoe protecting you exactly as intended.

Normal wear vs. a real defect

Some wear is expected. A genuine defect is something else, and we stand behind those. Here's how to tell them apart:

Expected wear (from use):

• Scuffing, abrasion or loss of the surface coating on the toe and inner-forefoot zones
• Gradual thinning of the protection zones over a season of training
• Cosmetic marks, scrapes and discolouration from the strip

Worth contacting us (possible defect):

• Sole or components separating without abrasion, in a low-stress area
• Stitching coming undone on its own
• Material cracking or crumbling on a pair that has seen little or no use
• Structural failure somewhere that isn't a normal contact/wear zone

If you're unsure, send us clear photos. We'll always take a proper look.

How to make them last longer

• Minimise unnecessary toe-dragging in warm-up and footwork drills.
• Let the shoes dry fully between sessions (avoid direct heat).
• Clean the protection zones gently, with a soft brush, mild soap and warm water, rather than aggressive scrubbing.
• Rotate pairs if you train very frequently; it gives materials time to recover.
• Use them for their purpose: on-strip performance, not daily street wear.

A word on lifespan

How long a pair lasts depends heavily on how often and how hard you train, and on your surface. An intensive competitor drilling several times a week will naturally go through the protection zones far faster than an occasional fencer, sometimes within a single active season. That's not a shortcoming of the shoe; it's the price of a sport that asks everything from your footwear. We'd rather build a shoe that performs at that level and shows its battle scars than one that stays pristine because it was never really tested.

Built for the strip. Engineered to protect. Made to be used.

Your legal rights

This policy does not affect your statutory rights, including the 2-year legal guarantee of conformity for defective items. Full details are in our Terms of sale.

Contact Us

If you have any questions on how to return your item to us, please contact us at social@azzafencing.com